AFRICACDI.COM has two customers –buyers and suppliers. Our buyers include National Governments across Africa, Non-governmental organizations (NGOs), Donor institutions, Healthcare institutions and Private sector companies at the forefront of distributing PPEs, Testing kits, Pharmaceuticals products and Medical equipments. 95% of our products are manufactured by African manufacturers while the remaining 5% of our products come from international manufacturers or distributors supplying medical devices and laboratory consumables we are unable to source in Africa

There is no cost. We have no membership or subscription fees, and we do not add any mark-up to orders. We earn a modest commission from suppliers to cover our Technology, Marketing and operations cost.

Absolutely yes! Our services include but are not limited to repurposing support, we provide financing support for orders, logistics support, product training, market insights, trend analysis and marketing & promotion support for products onboarded on CDI platform.

CDI saves you money because our platform allows buyers to negotiate directly with bulk manufacturers and this allows for direct pricing. The CDI also supports pooled procurement which allows groups of buyers to come together and take advantage of economies of scope. Furthermore, through our optimized logistics solutions buyers can source locally and regionally thereby saving significantly on the cost of logistics.

The pricing we offer to our customers is manufacturer direct pricing and depends on quantity required. This means that we offer the same price you’d receive if you contacted the manufacturer directly. However, because we support customers all over Africa, often the price you receive from us is lower because it’s based on a negotiated bulk rate. The range of pricing for every product on the platform is available to buyers when they request a quote.

Verified Suppliers are vetted by our Products Onboarding team to ensure they are able to credibly supply quality products. We capture and verify product information such as Standards or Certifications, Quantity available, Price, Lead time, Product Location etc. Interested manufacturers or distributors can use the onboarding form to provide product information and our team will be in contact with them.

No, we earn our commission from the users of the platform. For nearly all of our suppliers, we sell our products for the same price that the manufacturer would sell them.

The best place for all of that information is on our individual product pages. That is also where you can request a quotation. You can see an example of the product page by clicking on any product on the homepage or via the search bar on the CDI website.

We sell to all countries in Africa. Our intention is to increase access to critical healthcare and medical devices throughout Africa, so we do not limit the countries we do business in.

For COVID-19 products (PPEs, Test Kits, Infection Control etc), the minimum order are 100,000 units of each product. For most devices we will ship single pieces.

Absolutely yes! We offer training in several ways ranging from training videos on product pages, training webinars with demonstrations where we introduce new products in a live webinar and allow you to ask questions directly to our product expert. We also offer aftersales online support with our product expert if an additional training is required. In limited cases we would also be able to arrange in-person training, but this would be subject to product team availability and customer budget.

We do offer warranties for all products that require them, and we carry through the manufacturer warranty directly. You can be confident in buying with us that you will be covered in case of defects (which rarely happen).

AFRICACDI.COM only sells products from suppliers that we have verified. We use industry standards like BS EN, CE, FDA certifications or local equivalent standards including third party verification and customer recommendations to review the products for quality, and only then are they added to the CDI platform.

No, we believe in choice. Our customers are the experts on the specific product they need for their local markets. We believe in providing you as many quality products per category and allowing you to choose the one that suits you best. You know your markets and customers better than we ever could.

AFRICACDI.COM partners with local manufacturers to distribute their products. We open up markets like yours to the manufacturer and offer them an opportunity to be verified and sell their products through our platform.

We do not offer exclusivity. AFRICACDI.COM’s model is about fast, easy and affordable access, and we find that exclusivity limits access and can increase costs for governments, healthcare institutions, NGOs and ultimately, patients?

We ship to all African countries. Our mandate is to increase access to critical products needed to combat the COVID-19 pandemic and other healthcare needs throughout Africa.

We will initiate order fulfillment once the payment is received, and depending upon the order size and stock availability, the time-frame can vary. Our website also has a dashboard that informs buyers of the quantity available. For those products in stock, the shipment will begin moving within 2-3 days after order fulfillment.

We will initiate the order once the payment is received, and depending upon the order size and stock availability, the timeline can vary. If products are in stock, the shipment will usually arrive within 1-2 weeks (air) or 30-45 days (ocean). If not in stock, timing would be subject to the production timeline.

We have partnership with logistics companies across Africa. The logistic partner that would be chosen to deliver your product is selected by the CDI algorithm that maps rate and quality of service to determine the most efficient logistics partner to deliver your order.

Either, depending on the shipment itself, destination and customer budget. Our typical shipment is to the port, where the customer will arrange for clearance and final delivery.

We can offer this service, but find that the local business in the destination has the most expertise in their local market and customs processes. Most shipments are delivered to port on a CIP incoterm, excluding local delivery, duties and taxes.

This would depend completely upon the product ordered, quantity, and speed of delivery. We customize your shipping to your individual needs. If you prefer more affordable we can offer ocean freight. If you need it immediately we can arrange by air. This is all up to your timeline and budget. Regardless of the method we have a team whose job it is to find you the best rates and options possible.

You will be sent a tracking link and shipping documents (e.g. Commercial Invoice, Airway Bill) which will allow you to both track and prepare for your shipment arrival.

We drop ship from the product’s warehouse, which are located throughout the African continent. We aim to ship from warehouses closest to the buyer to ensure products are received quickly and the shipping costs are minimal.

As we have strong relationships with our sellers and freight partners, we hold each accountable if a shipment arrives damaged or with the wrong product. We also always include insurance for the shipment for additional security. Our buyers should feel secure that when they buy from africacdi.com, their best interests are our first priority.

We mitigate the risk of poor quality by only sourcing products from certified and vetted suppliers. In addition to the onboarding verification process, we engage third party verification services before products are shipped.

We mitigate the risk of non-delivery by using trade finance products and insurances to ensure products are delivered against cash or short-term financial instruments.

Payment should be made directly to the settlement account shared with you during your onboarding. If credit is required, we would help you in processing this through one of our partner banks (subject to approval)

You can review our return policy by visiting the Return Policy page on our site.

If your return is approved, then the bank account that you used for payment will be refunded within 24 hours of final approval, wire transfer refunds may take up to ten business days to process once completed and e-checks will take up ten business days to process once completed.

AFRICACDI.COM buyers can submit a warranty claim by contacting their sales representative directly. After providing all of the information required surrounding the circumstances of the issue, AFRICACDI.COM will determine where a replacement or refund will apply, in accordance with the manufacturer’s warranty, and walk the buyer through the solutions available for each specific order and product.